Keresley Green Medical Centre, Coventry
Located on the outskirts of Coventry, Keresley Green Medical Centre provides a range of primary and community care services for local people. The £2.6m facility was one of the first Local Improvememnt Fiancne Trust (LIFT) developments, built in 2006, it combines Park Leys and Springfield GP practicies, along with community helth and pharmacy services.
Keresley Green Medical Centre brings together services for the locality, as well as the building being utilised to deliver a range of community based Primary Care services.
Arden Estate Partnerships (AEP) worked closely with the local community to ensure the look and feel of the building worked within the local surroundings.
AEP provide a Facilities Management and Life Cycle replacement service for Keresley Green Medical Centre, the building and grounds are maintained to a high standard over a 25 year period.
These services are provided through a 25 year contract, which is actively managed and reported on by an internal Business Performance team to ensure a good level of service. Any problems are reported to a 24 hour helpdesk and dealt with in accordance with a strict set of timescale parameters. Failure to respond within the agreed targets could result in rooms being declared unavailable for use by the tenants, which would incur a financial penalty payable by the FM company.
A good ongoing relationship exists between AEP and the users of the building, this is demonstrated through the regular Tenants meetings, which are held as an opportunity to raise concerns and provide feedback as to the performance of the building. Regular tenants feedback is provided through a process of interviews aimed at understanding and improving the user experience and benchmark the tenants satisfaction levels in comparison to those in our national portfolio.
A sensible approach is taken with regard to the need for minor changes within these types of buildings and the tenants, FM company and AEP work together to identify the best approach on a case by case basis. AEP have undertaken a project to fit solar panels to some of the estate, this allows partners to make savings on ongoing energy costs.
Transforming Community Services
Keresley Green Medical Centre brings together services for the locality, as well as the building being utilised to deliver a range of community based primary care services, providing the population in this area access to a range of clinical services that would not have been possible within a stand alone GP practice.
A centre for the whole community
gbpartnerships worked closely with the local community to ensure the look and feel of the building worked within the surroundings. The site was previously a primary school and the original coping stones from the school wall were preserved and used in the new build.
Keresley Green Medical Centre was developed through the LIFT framework by AEP, a public private partnership company.