The discipline and role of facility management has evolved to the extent that the clear role is to ensure proper operation of all aspects of a building to create an optimal, safe and cost effective environment in which the occupants effectively operate.
gbpartnerships’ Estates & Business Performance Management team (EBPM) have the experience necessary to help achieve this aim and currently oversees a range of Hard & Soft Facilities Management service provision to over 30 buildings geographically spread and we have developed an approach that ensures that any FM service provider is effectively managed, with services being contractually compliant and to the satisfaction of the users.
gbpartnerships itself does not directly employ staff to provide FM services we can work with any nominated FM service provider as appropriate – although we do have within our extensive supply chain a Principal Supply Chain Partner who can provide a full range of FM services to the tenant’s specific requirements if appropriate.
FM services currently under supervision / oversight by our team include:
- Building fabric maintenance
- Mechanical & Electrical maintenance
- Grounds & Gardens services
- Domestic services
- Security services
- Car park management
- Waste management
The FM service provisions being provided, meet the tenant’s specific needs and are normally subject to detailed contract terms and conditions and the EBPM ensure that the service delivery is to the contract standards.
We liaise very closely with the tenant representatives, we undertake regular general building inspections, individual work inspections, issue monthly FM service reports and formally meet monthly with the FM contractors and tenant’s representatives as part of a service review process.
Whilst meeting formally monthly we also undertake adhoc meetings / liaison with tenants on site as required, dealing with matters as they arise to minimise disruption and to achieve a speedy resolution.
We also review all aspects of the FM service provision (on a monthly basis) – checking helpdesk records / reactive maintenance record sheets / planned maintenance records / logs / schedules etc. for adherence to the FM contract standards and any specific statutory legislation requirements.
Most FM contracts managed by the EBPM team include a full range of service performance measures and key performance indicators for the individual service contracts and we administer such systems providing service failure warning notices as necessary along with the imposition of any financial penalties for poor service.
As part of its development of services to respond to changes in the healthcare environment, gbpartnerships has developed an approach to the provision and management of FM services for older existing buildings. Given the varying conditions of properties within an estates portfolio we have developed a graduated and tailored level of FM service provision standards and costs i.e. Gold / Silver / Bronze to help organisations best support their individual properties as part of an overall “estates rationalisation strategy”.
The base level Bronze service minimises service provision scope & expenditure and keeps the building in a statutory compliant state. The Silver service has an enhanced scope of services and levels of expenditure keeping the building statutory compliant along with an agreed upgrade path, with the Gold service having higher levels of service including a full Life Cycle replacement service.