Using Crisis to Supercharge Service Delivery
Updated: Mar 15, 2021
Over the past few months, we’ve been supporting clients respond to business-critical issues that have arisen as a result of the pandemic and we have seen a lot of change.
So, on the 24 May 2020, almost 100 days since the country was placed into lockdown, we invited a number of our Local Government clients to a virtual round table event to reflect on their recent experiences and discuss the challenges they have faced. We also explored the opportunities that lay ahead for their Authority, and the sector at large.
A number of interesting themes were raised, but three considerations that seemed to resonate the most were:
1. the influence that different attitudes to risk has on people’s behaviour;
2. the significance of a simplified agenda on the ability to deliver change; and
3. the impact that galvanising social change can have on mobilising communities.
We are pleased to share with you this short report, summarising the discussions at that event. If these somehow echo your own experiences of the past few weeks and your aspirations for the future, we invite you to join the conversation on LinkedIn.